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Dealer Principal Quote

"My team are a great bunch as you know with massive potential. I am very grateful for your support and energy you have invested in us.

I am happy to recommend Pro-Teleskills to anyone because it works".

Dealer principal prestige franchise main dealer group

Managing Telephone Sales Enquiries

Image woman making a call from a mobile phone, telephone sales training Alan Taylor & Associates

All the evidence points to the fact; more customers are shopping for cars on-line and visiting fewer dealerships to satisfy there motoring needs. This is both an opportunity and a threat to dealers.

A threat to those dealers who do not fully prepare to deal with the changing market place. An opportunity to those who better equip themselves to make the most of these opportunities.

Pro-Teleskills will provide your team with a robust system to manage and control this important part of your business.

It will provide continuing coaching to increase and preserve the sales performance of your sales team. And it will provide your sales managers with detailed reporting, enabling them to manage in a more effective manner.

After working in the automotive sales development business for nearly twenty years I have seen very few car sales training programmes  that are more effective in creating extra business and boosting sales in both the short and long term. Alan Taylor FInstSMM

 

Telephone Sales Training

Pro-TeleSkills is a sales training and coaching programme for UK car salespeople, it will help them to convert more incoming sales enquiries in to qualified appointments and profitable sales. Also this telephone sales development programme will provide a management system that will allow car sales managers and sales controllers to manage incoming sales call more effectively.

There has never been a more competitive era in automotive retailing, and it looks set to get tougher. Creating footfall is a tough proposition for dealers, so when customers respond it pays to get it right.

Often prospective customers will telephone a dealership before traveling to the showroom, to check availability, get directions, or simply check prices. Sometimes, perhaps unwittingly, they check the standards of customer service.

Unfortunately, many car salespeople could prepare better to improve their results and turn more telephone enquiries into qualified appointments. This means customer’s expectations can go unfulfilled, not only costing dealers money but also possibly harming their reputation.

 

Pro-TeleSkills Training and Coaching

 

Pro-TeleSkills is a UK car sales development programme designed to boost sales and profits by helping salespeople to convert more enquiries into appointments and profitable sales. Costly advertising is less productive than it once was, at creating footfall, so it makes good business sense to prepare your team to make the most of every opportunity.

Pro-TeleSkills will provide sales teams with a planned, methodical approach to creating more business from incoming sales calls and increase customer satisfaction. We record a selection of calls and review them with team members each month, and managers receive a report on the teams performance.

We use the report to assess individual’s development needs, and it provides the basis of continuing sales coaching, training and a development plan.

For more details or to arrange your free on-site consultation call 01522 523906 or 07774 633171. Email